Cleaning Instructions
We recommend that your rug or carpet is always cleaned by professional carpet cleaners. Any chemical or solution used to clean the carpet should be used according to the manufacturer’s instructions and should be tried in a test area prior to proceeding to all areas. Cleaning by hot water extraction (steam cleaning) can produce excellent results provided that it is carried out competently. We recommend this is carried out on the CRONZ rugs and carpet every 18 months.
For small spills, the CRONZ wool rug or carpet should be spot cleaned using water and/or wool detergent and dried by using a fan blower. Small blow heaters on cool setting are effective. If a carpet is left wet then a mould can form on the backing and a stain can appear on the carpet pile. For spills on wool rugs, lightly blot up liquids with paper towels or an absorbent cloth. Apply warm water to the affected area and continue blotting until you can no longer see any staining. If the stain persists, use a commercially available carpet cleaning or spot removal detergent suitable for wool rugs. Apply to the area, blot out, then apply warm water again and blot dry.
Spot cleaning is not recommended where delicate fibers such as cotton, linen, art silk, silk or bamboo are present. It is recommended to consult professional cleaning services for a steam clean instead.
Care
Read about how to maintain your CRONZ rug in 4 easy steps.
1. Using fabric protectors
We recommend that you treat all CRONZ rugs with a fabric protector - especially the ones that are light-coloured and contain high percentages of art silk (viscose). Fabric protectors help decrease the absorbency of rugs as well as they protect the rugs against staining, sun-fading and increase their lifespan. Using a fabric protector doesn’t guarantee that your rug will never see a stain, but it can reduce the likelihood.
We have been using MicroSeal as the recommended fabric protector for CRONZ rugs. MicroSeal is a non-toxic, non-allergenic surface protector that does not change the look and feel of the rug/carpet. We usually apply MicroSeal to the rug before it leaves our factory and is delivered to the customer’s door. Read more
2. Vacuuming
The most important step in proper maintenance is regular vacuuming. We recommend vacuuming your rug at least once a week (or more in heavy traffic areas), to remove excess soil and dirt and prevent undue build-up of material that could harm it.
3. Positioning
Depending on the foot traffic, and if pattern allows, rotate your rug regularly. Turn it around maybe once a year for even and balanced wear. Where possible, do not allow direct sunlight on your rugs and carpet. All fibers are subject to fade through time when exposed to UV light.
4. Attending to spills immediately
Don’t ignore spills as they can cause a permanent damage to the rug or carpet. Stains can be easily prevented by acting quickly when spills occur. Scoop up solids first, blot up liquids (do not rub!) with paper towels or absorbent cloth. Apply warm water to the affected area and continue blotting until you can no longer see any staining.
If the stain does not disappear, follow the cleaning instructions (on the left).
Other Useful Information
Installation
The carpet must be installed according to the requirements of the relevant New Zealand Standards. If due to movement of furniture or excessive traffic the carpet shows any sign of rippling then we recommend that it be re-stretched as soon as possible to ensure that damage to the carpet does not appear.
Shading/watermarking
Applicable to cut pile carpets including velour plush and twist pile styles, ‘shading’, also known as watermarking or permanent pile reversal, can often occur in cut pile carpets due to unknown factors other than traffic and is not a manufacturing fault. The presence of ‘shading’ in a carpet does not affect the life or durability of the carpet.